Frequently asked questions
In case of your questions regarding the meal bill
please proceed as follows:
In case of your questions regarding the meal bill, please proceed as follows:
- Check Your Receipt – When you receive your receipt at the checkout, check it carefully. Make sure all items match reality.
- Contact the Cashier – If you find any discrepancy or problem, please contact the cashier. If the problem is not solved, follow point 3.
- Approach the Restaurant Manager – During the day shift, the restaurant manager or their representative is available to resolve discrepancies at each operation. If the problem is not solved, follow point 4.
- Contact the IT Team – If the restaurant manager cannot solve your billing problem, do not hesitate to contact our IT team at phone number 326 813 484 between 6 and 15 or by e-mail [email protected] or [email protected], at any time.
How do I deal with comments and complaints?
Please address your comments and complaints directly to the centre. If you are not satisfied, please contact the GTH management and specify exactly which centre, on which day, at what time (approximately) and who did not attend to your comment. The contact form can be found on this website under the “Suggestions and comments” tab.
What should I do if I have discrepancies in REkrabice's accounting?
We recommend that you always take your receipt with you and check it at the till. You should clarify any discrepancies with the staff on site or contact the GTH IT department on 326 813 484.
Where can I buy a Green Cup and where can I use it?
The cup can be purchased in all Škoda Auto race restaurants, kiosks and cafés. There are 2 sizes on offer: 0.2 litres for CZK 79 and 0.3 litres for CZK 89. At the point of sale you can put your own signature with an indelible marker. You can use it wherever a drink is offered in your own cup (restaurants, express kiosks, self-service coffee kiosks, cafés and most vending machines).
How can it be that a restaurant no longer has my favourite food in stock?
This can either be because the demand for a particular dish is greater than expected, or because a large number of external employees come to the restaurant, about whom we are not informed in advance.
If I don't eat out one day, can I eat two meals the next day with an allowance?
Yes, you are entitled to a meal allowance for every day you work within a calendar month. However, unused allowances are not carried over to the next month.
Do I get an allowance for the main course if I eat soup?
You are entitled to an allowance within a 7.5-hour shift.
Boarding school students from an external company no longer receive TICKET RESTAURANT meal vouchers, but have tickets. Can they use them in the GTH restaurants?
Restaurants are currently not allowed to accept meal cards, but only meal vouchers, cash or credit cards.
I suffer from coeliac disease. Can I eat at your restaurant?
We recommend that you always ask the counter staff or the manager whether a particular dish contains gluten, and if so, whether it is present at a level that you can tolerate. It may indeed be trace elements in flavourings such as soy sauce or ketchup, and it does not necessarily have to be flour. Under our current operating conditions (all food is prepared in one kitchen), we cannot introduce a completely gluten-free diet, for which there are strict rules for completely separate preparation.
